After several short strikes and on-going organizing, workers at Amazon in Italy signed a contract that improves conditions and pay. This is the first time in Europe that Amazon has been forced by worker pressure to sign a union contract.

For the first time in Europe, the e-commerce multinational Amazon signed a contract with the unions regarding the organization of work shifts. This “historic” event—as FILCAMS CGIL, CISL and FISASCAT UILTUCS have called it—took place at the large shipment hub of Castel San Giovanni (Piacenza region), where, on Black Friday last year, employees were involved in a large-scale and unprecedented protest.

The workers for the US giant, hired legally under the national contract for the logistics field, have complained they were being heavily tested by the tough shifts and the amount of tasks and the pace required by the e-commerce chain. They have gone on strike several times, for the first time on Black Friday at the end of November, the busiest sales day of the year, asking for a supplementary contract that would render their collective contract more adequate for the specific type of work that they perform for the web-based multinational.

An agreement was reached, and the trade unions put it to a referendum. According to them, around 500 workers voted (approximately one-third of the workers for Amazon’s regional hub in Piacenza), and the result was over 68% ‘Yes’.

This agreement, as Massimo Mensi of FILCAMS CGIL explained, “stipulates that night work will initially be performed only by employees who agree to this on a voluntary basis, and who will benefit, among other things, from a 25% increase in the hourly rate. Only in the cases when all the required work is not covered by this system, the company will organize an overall shift system involving all workers.” In addition, the union representative added, “in dividing the work to be performed on weekends, the shifts will be calculated on the basis of a period of eight weeks, with four consecutive free weekends and an alternation between Saturday and Sunday shifts for the rest.”

FISASCAT CISL had further details to mention: “The agreement,” they said in a statement, “will enter into force for 12 months, starting on June 17, and involves the replacement of the fixed afternoon and night shifts and the redefinition of the shift system, based on three time slots for a total of 40 hours of work during five days per week. All 1,656 direct employees will rotate weekly between two shifts, from 7:00 to 15:00 and from 15:30 to 23:30, throughout the year; the night shift—set up on a fixed schedule, from 20:00 to 4:00 from January to August and from 23:30 to 7:30 from September to mid-November and from mid-November to December—will be manned only by the workers who voluntarily choose it, who will receive a pay increase of 25%. When there are not enough such workers to fulfill the company’s requirements, an overall rotation system in three shifts will be implemented.”

Up to now, the pay increase for night work in the collective contract was just 15%, and the agreed-upon increase to 25% will lead to a monthly raise estimated at between 70 to 97 euros on hand. From mid-November to December, it will be possible for the company to set one day of overtime per week, alternating between Saturdays and Sundays, in order to cope with the peak delivery volumes during the Christmas period.

According to the company, however, “this does not set a precedent” regarding the organization of work—Amazon said in a statement. “In every country we operate, we talk with the workers’ representatives. We firmly believe that having a conversation and a direct relationship with employees is the most effective way to answer their needs.” Amazon “wants to be a fair and responsible employer, always willing to negotiate, which is distinctive of our values,” said the e-commerce giant. “As we continue to grow, we must ensure that the work shifts can meet the needs of employees, as well as meet customer expectations.”